Repair Terms & Conditions

Agreement to These Terms

By submitting a device for repair at PC Vitamins, you ("Customer") agree to these Repair Terms and Conditions. These terms apply to all repair services provided by PC Vitamins at Shop U169, Eastgate Shopping Centre, Bedfordview, Germiston ("we", "us", "PC Vitamins").

These terms must be read alongside our General Terms & Conditions, which also apply to all interactions with PC Vitamins.

Device Drop-Off

When dropping off your device, you will be asked to provide:

• Your name, contact number, and email address
• A description of the fault or issue
• The device's make, model, and IMEI (where applicable)
• Any passcode or PIN required to access the device for testing (optional — you may provide this later)

A Job Card will be issued. Please retain this — it is required for collection of your device.

By handing over your device, you confirm that you are the lawful owner or authorised representative of the owner, and that the device has not been reported as stolen or lost. PC Vitamins reserves the right to refuse service on any device that appears to be stolen or has been flagged by the South African Police Service (SAPS).

Diagnostic Assessment

All devices submitted for repair are assessed by our technicians. The following applies:

• A free visual and basic functional assessment is carried out on all devices.
• For complex faults (e.g., board-level damage, liquid damage, microsoldering), a diagnostic fee may apply. Any diagnostic fee will be communicated to you before the assessment begins and requires your consent.
• If you choose not to proceed with a repair after the diagnostic, the diagnostic fee is payable before your device is returned.
• If you proceed with the repair, the diagnostic fee is credited toward the total repair cost.

PC Vitamins will contact you with a quote once the diagnostic is complete. We aim to complete assessments within 1 business day of drop-off for standard repairs, and within 2–3 business days for complex or board-level repairs.

Repair Authorisation

PC Vitamins will not commence any repair work without your explicit authorisation. Authorisation may be given:

• In person at the counter
• Via WhatsApp or SMS to +27 83 552 2912
• Via email to info@pcvitamins.co.za

Verbal authorisation is accepted and noted on the job card. Once authorised, repair work will commence.

If the repair requires additional parts or the cost exceeds the quoted amount by more than 10%, we will contact you for re-authorisation before continuing. You retain the right to decline any revision to the original quote.

Parts & Components

PC Vitamins uses quality replacement parts appropriate to the device and repair type. Where possible, OEM (Original Equipment Manufacturer) or OEM-equivalent parts are used.

• Parts used are disclosed to you in the repair quote.
• In some cases, we may offer a choice between part grades (e.g., OEM vs. aftermarket) at different price points. We will clearly explain the differences.
• Replaced original parts are made available to the Customer upon request unless they are hazardous (e.g., swollen batteries), in which case they are safely disposed of.
• PC Vitamins does not use parts from devices reported as stolen.

Turnaround Times

Turnaround times are estimates and not guarantees. We will keep you updated on progress and notify you of any delays.

Payment

Payment for repair services is due in full upon collection of your device. PC Vitamins accepts:

• Cash (in-store)
• Credit & Debit Card (Visa, Mastercard — in-store point-of-sale)
• Electronic Funds Transfer (EFT) — banking details on your invoice
• Payflex — 4 interest-free instalments (subject to approval)
• Float — flexible credit option (subject to approval)

Your device will not be released until payment has been received and cleared. For EFT payments, a proof of payment must be provided and funds must reflect before device release.

Repair Warranty

All repairs carried out by PC Vitamins are covered by a 3-month (90-day) warranty from the date of collection, in accordance with the Consumer Protection Act 68 of 2008.

What is covered

• Recurrence of the exact same fault that was repaired
• Defective replacement parts supplied by PC Vitamins
• Workmanship defects related to the specific repair performed

What is NOT covered

• New faults unrelated to the original repair
• Damage caused by liquid, physical impact, or misuse after collection
• Damage caused by third-party repairs or tampering after the original repair
• Normal wear and tear or battery capacity degradation
• Software issues, viruses, or data corruption not related to the repair
• Devices that have been opened by anyone other than PC Vitamins after the repair

How to claim

Bring your device and your Job Card to PC Vitamins within the 90-day warranty period. Our technician will assess whether the issue falls within the warranty scope. Warranty repairs are carried out at no charge.

Data & Privacy

PC Vitamins takes data privacy seriously and complies with the Protection of Personal Information Act 4 of 2013 (POPIA). Please be aware of the following when submitting a device for repair:

• Back up your data before drop-off. Repairs may occasionally require factory resets or software reinstallation, which can result in data loss. PC Vitamins is not responsible for data loss during the repair process.
• Our technicians will only access device content to the extent strictly necessary to diagnose and perform the repair.
• We do not copy, share, or retain any personal data from your device beyond what is required for the repair.
• If a factory reset or OS reinstall is required, we will inform you and seek your consent before proceeding.
• Passwords and PINs shared with us for testing purposes are treated as confidential and are not recorded beyond the job card.

Please read our full Privacy Policy for details on how we collect, use, and protect your personal information.

Collection of Your Device

• You will be notified by SMS, WhatsApp, or phone call when your device is ready for collection.
• Present your Job Card on collection. If you have lost your Job Card, valid ID and the contact details registered at drop-off are required.
• A third party may collect your device on your behalf provided they present the Job Card and written authorisation (including via WhatsApp message from the registered number).
• Inspect your device before leaving the store. Once you have left the premises with your repaired device and signed off collection, PC Vitamins cannot be held liable for damage discovered thereafter (unless covered by warranty).

Uncollected Devices

PC Vitamins will make reasonable efforts to contact you for collection. The following storage policy applies:

• Devices not collected within 30 days of notification will incur a storage fee of R25 per day from day 31.
• Devices not collected within 90 days of notification and where no contact has been established may, at PC Vitamins' discretion, be used to recover outstanding repair and storage costs. Any surplus proceeds will be held for the customer for 6 months.
• We will make a minimum of 3 contact attempts (via phone, SMS, and WhatsApp) before any action is taken regarding uncollected devices.

If you are unable to collect your device within the standard period, please contact us in advance to make alternative arrangements.

Limitation of Liability

PC Vitamins performs all repairs with reasonable care and professional skill. However:

• PC Vitamins' maximum liability for any repair-related claim is limited to the cost of the repair service paid by you.
• We are not liable for pre-existing damage not related to the repair, or faults that were not covered in the agreed repair scope.
• Devices submitted with severe pre-existing damage (e.g., extreme liquid damage, bent frames, missing components) are repaired on a best-effort basis, and outcomes cannot be guaranteed.
• PC Vitamins is not liable for any indirect loss including business disruption, data loss, or loss of income arising from device downtime during repair.

Consumer Rights

As a consumer under the Consumer Protection Act 68 of 2008, you have the right to:

• A written or verbal quote before repair work begins
• Decline a repair after receiving a quote, with your device returned unrepaired (diagnostic fee may apply)
• A repair warranty of at least 3 months on workmanship and parts
• Clear, honest communication about repair progress
• Lodge a complaint with the National Consumer Commission if you believe your rights have been violated

NCC Helpline: 0860 266 786 | Website: www.thencc.gov.za

Questions & Complaints

We aim to resolve all queries quickly and fairly. Please contact us: