IT Support & Technology Services for Johannesburg Businesses
Managed IT support with no lock-in, and device rental that puts technology in your team's hands without the capital cost. Both built for SMEs across South Africa.
Fixed-fee managed IT support for Johannesburg SMEs
Simple monthly pricing. No lock-in. A trusted local technology partner that shows up, fixes problems fast, and charges a clear fee.
Month-to-month · Free initial technology assessment · Priority client scheduling
- ✓ Remote helpdesk — Mon–Fri, 8am–5pm
- ✓ Phone, email & WhatsApp support
- ✓ Remote desktop troubleshooting
- ✓ OS updates & basic antivirus management
- ✓ Annual IT infrastructure audit
- ✓ Written report with findings & recommendations
- ✓ Hardware fault diagnosis & procurement advisory
- ✓ Remote network troubleshooting
- ✓ ISP liaison & connectivity issues
- ✓ Parts at cost + 10% off standard fee
- ✓ Priority scheduling for package clients
- ✓ Everything in PROTECT
- ✓ Monthly on-site IT visit (4 hours)
- ✓ 4-hour response SLA during business hours
- ✓ User account management & onboarding
- ✓ Bi-annual technology audit
- ✓ Interim health check (mid-year)
- ✓ Licensing compliance review
- ✓ Hardware procurement, config & deployment
- ✓ Pre-configured device setup for new staff
- ✓ Asset register & inventory management
- ✓ On-site network reconfiguration
- ✓ Guest Wi-Fi setup & segregation
- ✓ Parts at cost + 15% off standard fee
- ✓ On-site repair during scheduled visit
- ✓ Everything in PROGRESS
- ✓ Two on-site visits per month (4 hrs each)
- ✓ 2-hour priority response SLA
- ✓ Dedicated account manager
- ✓ Quarterly technology audit
- ✓ Annual IT strategic review
- ✓ Risk register & remediation tracking
- ✓ Full hardware lifecycle management
- ✓ Hardware refresh schedule & IT budgeting
- ✓ Network infrastructure setup & management
- ✓ VLAN design & Wi-Fi deployment
- ✓ Parts at cost + 20% off standard repair fee
- ✓ 1 minor repair/month — no labour charge (≤R500)
- ✓ On-site repair during scheduled visits
Side-by-side comparison
| Feature | PROTECTR2,999 /mo1–5 staff | PROGRESSR4,599 /mo5–15 staff | PROSPERR7,999 /mo15–30 staff |
|---|---|---|---|
| Support | |||
| Remote IT helpdesk | ✓ | ✓ | ✓ |
| Support hours | Mon–Fri, 8–5 | Mon–Fri, 8–5 | Mon–Fri, 8–5 |
| Response SLA | Best effort | 4 business hrs | 2 business hrs |
| On-site visits / month | — | 1 × 4 hrs | 2 × 4 hrs |
| Audits & Management | |||
| Technology audit | Annual | Bi-annual | Quarterly |
| User & account management | — | ✓ | ✓ |
| Dedicated account manager | — | — | ✓ |
| Hardware & Network | |||
| Hardware procurement | Advisory | Full service | Lifecycle mgmt |
| Asset register | — | ✓ | ✓ |
| Network management | Remote | On-site | Infrastructure |
| Repairs | |||
| Repair labour discount | 10% off | 15% off | 20% off |
| Free repair / month | — | — | 1× (≤R500) |
| Contract term | Month-to-month | Month-to-month | Month-to-month |
* R750 call-out fee for on-site visits outside scheduled package visits · All prices excl. VAT
Transparent repair pricing
You always know what you'll pay before we start work. Parts are sourced at cost and quoted upfront.
- Priority repair scheduling
- Transparent fixed fee per repair type
- No call-out fee for remote diagnosis
- Everything in PROTECT
- On-site repair during scheduled visit (no call-out fee)
- Higher labour discount reflects package value
- Everything in PROGRESS
- 1 minor repair/month — no labour charge (up to R500)
- Highest priority repair turnaround
A R750 call-out fee applies for on-site visits outside your scheduled package visits — urgent hardware failures, emergency network issues or additional on-site support. All work is quoted and approved before it begins.
Up and running in 3 steps
It starts with a free technology assessment — no obligation, no pressure, no lock-in.
Book a Free Assessment
We visit your premises, review your current technology setup and understand your specific business needs — at no cost and with zero obligation.
Choose Your Package
We recommend the right package for your team size and budget. No upselling — just honest advice about what you actually need.
We Get to Work
Your package starts immediately. No delays, no complicated onboarding. Month-to-month from day one — cancel anytime.
Rent your tech. Keep your capital.
Why spend hundreds of thousands of rands on devices that depreciate the moment you buy them? Hardware as a Service (HaaS) lets your business use the technology it needs for a predictable monthly fee — with setup, support and replacement included.
No large upfront cost
Preserve your capital for what grows your business. Technology is an operating expense, not a capital one.
Device refresh included
Every 24–36 months your devices are refreshed to current hardware — your team always has capable, modern technology.
Support & maintenance included
Setup, configuration and ongoing maintenance is part of the package. One call to us covers everything.
Predictable monthly billing
One fixed monthly fee per device. Easy to budget, easy to scale up or down as your team changes.
Laptops
- ✓ Business-grade Windows laptops
- ✓ Pre-configured & ready to use
- ✓ Maintenance & support included
- ✓ Device refresh every 24–36 months
Desktop Computers
- ✓ Desktop PCs and all-in-ones
- ✓ Keyboard, mouse & monitor options
- ✓ Maintenance & support included
- ✓ On-site setup at your premises
Tablets
- ✓ Android tablets & iPads
- ✓ Ideal for field teams & schools
- ✓ Pre-loaded with your required apps
- ✓ Cases & accessories available
HaaS works for any business that needs devices
Schools & Education
Equip computer labs and staff without the capital burden. Devices refreshed on schedule, support included.
Office Businesses
Set up a new office or expand an existing one quickly and cost-effectively with rental devices ready to go.
Startups & Scale-ups
Get your team equipped from day one without depleting startup capital. Scale devices up or down as you grow.
Retail & Hospitality
Point-of-sale devices, tablets for orders and desktops for back-office — all on a simple monthly rental.
Medical Practices
Reliable, maintained devices for patient management and administration. Supported and refreshed regularly.
Project-Based Teams
Need devices for a 6-month project? Rent exactly what you need for as long as you need it.
Ready to transform how your
business uses technology?
Book a free technology assessment for the TechPartner Programme, or request a custom HaaS quote for your team. No obligation, no pressure.